How quickly will my order ship?
The next business day however when possible, the same day.
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Is shipping free in Australia?
Yes, we offer free shipping Australia wide on all orders.
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Do you offer overseas shipping?
Yes, please email us at hello@thecovercollective.com.au and we can get you an exact price for your location.
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Is tax included on my order?
Yes. All Australian purchases are inclusive of 10% GST.
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How do pre-orders work?
We usually open pre-orders 4-6 weeks prior to the expected delivery of our linen however exact time frames can be seen alongside the product description of each product. When you a pre-order a product you will receive an order confirmation and once your product arrives in our warehouse we will email you to let you know when it will be shipped.
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What if a product I want is out of stock?
Please email us at hello@thecovercollective.com.au and we can let you know when we are restocking. Restocking usually occurs within a month of a product becoming out of stock however its best to contact us and we can put you on our waitlist to ensure you don’t miss out. 
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Can I return my linen if the colour isn’t suitable?
Of course. We offer a money back guarantee on all orders in Australia, no questions asked. Please see our returns page for further details.
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What packaging is used to send my product?
All packaging used to send your linen is eco-friendly, we do not use any plastic. We are really passionate and conscious about our footprint on the environment and using eco friendly products, even our courier service is Australia’s first 100% carbon neutral delivery service.
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What stockists do you have?
Please email us at hello@thecovercollective.com.au with your postcode and we can tell you the closest stockist to you.
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I cant decide on a colour, can you help me?
Of course, we love to chat. You can send us a DM on instagram or a private message on FB or email us at hello@thecovercollective.com.au.
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How do I know if I would prefer cotton or linen bedding?
We know its a tough choice and a big investment so we’ve put together some details here for you.
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What thread count is your linen?
Linen bedding is measured by weight rather than thread count. All of our linen bedding is 160gsm which we think is the perfect weight for bedding, not so heavy that you cant move but not too light and great in all climates and seasons.
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Do you offer custom designs?
Absolutely, please email us at hello@thecovercollective.com.au with your idea and we can get back to you with a timeframe and price. We love chatting to you and finding out what youd like to see in upcoming ranges. 
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Does the colour on screen differ from the actual colour of the product?
We do our very best to ensure the colour on screen is accurate however due to a number of possibilities including fabric dyes, different production runs and differences in computer screen displays the colour can differ slightly. We recommend viewing our website with full brightness. Please see out T&Cs for full details.
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How do I wash my linen?
Please see our care guide for details on the best way to care for your linen.
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Where are your products made?
You can read about our story and our values here. Our linen is grown in France and manufactured in either China or India.
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What is the lifespan of my linen?
All of our linen is stonewashed which means that it is pre softened, this ensures it is beautifully soft and snuggly from the minute you receive it. When linen is stonewashed it can slightly effect the lifespan of your linen however without this process your linen will be incredibly rough and not pleasant to sleep in. When you care for your linen correctly it should last for many years to come. You can see our care page for tips on how to improve the lifespan of your linen.
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Do you offer Gift Cards?
Absolutely. We offer gift cards of $50 upwards. Please email us hello@thecovercollective.com.au to arrange.
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Do you offer trade pricing?
Yes of course, we love working with designers and industry experts. Please email us hello@thecovercollective.com.au to chat to us about your purchase.
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Do you wholesale to retailers?
Yes, we love seeing our products in your beautiful stores. Please email us hello@thecovercollective.com.au to chat to us about your purchase.