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Returns & Refunds

 Returns - Change of mind

If for any reason, you are not happy with your purchase please email us at hello@thecovercollective.com.au and we will happily exchange your product or provide a full refund less postage.

For any returns, you must notify us within 10 days of purchase and return the product in its original condition, unused and unwashed. Please note that return postage and any other associated costs must be covered by the customer and a tracking number provided to us. The Cover Collective will not be liable for any returned items that are misplaced prior to us receiving them.
Any exchanged product will be sent free of charge. No returns will be accepted without providing a returns Authorisation Number (provided to you when you email us).
Please note that The Cover collective reserves the right to refuse any return if the item is not in a saleable, original condition, unused or unwashed.
Unfortunately, we unable to accept returns on items that were purchased on sale.
 
Returns - Faulty or damaged goods
We take the upmost care to ensure all products are sent to you in perfect condition but should you receive a faulty or damaged item please email at hello@thecovercollective.com.au within 10 days of purchase and we will happily provide you with a full refund or exchange. All postage for faulty and damaged items will be covered by The Cover Collective.
Please note that linen is a natural product and variances in the fabric may occur. Colour variations and small fabric imperfections will not deem the product faulty.
★ Customer Reviews.

Customer Reviews.

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Heaven

I have a serious problem, I need to leave my bed for work.....but I don’t want to!!! So luxurious, so French, just Devine

Why did we wait so long!

We recently purchased a king bed for our new home and thought it was the perfect time to upgrade to linen! And my goodness, am I glad we did! These sheets are pure bliss to sleep in! Thank you Cover Collective - we couldn’t be happier with our choice. Great service too!

The softest, must luxurious linen EVER.

We couldn’t be happier with our new linen. The purest of “whites”, super soft and to top it off we received the best customer service from Nikki. Thank you!

Above the rest

I am a long time lover of linen and have several sets at home. Your product is by far the best quality linen that I now own. It is even better than other linen that was double the price. Great business, I will be back.

Would not hesitate to recommend

This looks and feels great! Even after a couple of weeks of use, they still look and feel fresh, not like some other sheets after the first use where they start to look worn out and have to be put in the laundry basket for another wash. The sack that it comes in is super cute and convenient, saves you space when you need to store it away. Would not hesitate to recommend this to any of my friends and family! Keen to get more from this range!