As above, received in parcel by me, who paid for the requested gift from daughter. However, she has not yet got the item.
Don't like the texture. I sleep hot even on a cool Tas night - so am too hot. Don't like the feel of sheets. When lying there, can't tell which is sheet and which is waffle cotton blanket. They DON'T fold back in place, it falls onto face & shoulders, & won't stay back folded. Only good thing is the extra big sizing of sheets. Also you banked my $916.00 on 18.01.2021 when clearly the order was not going to start to be prepared till early Feb. Then the delivery notice was for 2 weeks time - when I did get notification from Sendle. Arrived 25.02.21. I am back in my crisp Sheridan sheets and Laura Ashley crisp sheets. What do I do with unwanted $400 blooming sheet set ?
Hi Wendy, thank you for your recent purchase & review. Sorry to hear you are not satisfied with our product, linen is quite a different texture to cotton and therefore not comparable. We do offer a complete money back guarantee so it would have been good to hear your concerns when you received your order as we would have happily refunded you in full. Our customers happiness is of the upmost importance to us. In regards to the shipping time, your order was a pre-order and unfortunately some delays are out of our control, especially throughout a global pandemic. Thank you for your feedback, we really appreciate it. Please feel free to reach out to us anytime at hello@thecovercollective.com.au.
Changing from another brand of linen to The Cover Collective was the best decision I’ve made. The quality is so much better and softer than other brands.
And the customer service is amazing!
My Sage duvet cover arrived within a few days.
Excellent service and the packaging is beautiful too.