RETURNS - CHANGE OF MIND

If for any reason, you are not happy with your full price purchase please email us at hello@thecovercollective.com.au and we will happily exchange your product or provide a full refund (less postage on orders under $90).

For any returns, you must notify us within 30 days of purchase and return the product in its original condition, unused, unwashed with all tags attached. We recommend checking your linen when it arrives before washing as following this due to hygiene reasons we cannot process a return.

Please note that return postage and any other associated costs must be covered by the customer and a tracking number provided to us. The Cover Collective will not be liable for any returned items that are misplaced prior to us receiving them.

Any exchanged product will incur a fee of $9.95 and no returns will be accepted without a completed returns form (provided to you when you email us).

Please note that The Cover collective reserves the right to refuse any return if the item is not in a saleable, original condition, unused or unwashed.

Unfortunately, we unable to provide a refund on any items that were purchased on sale (including a promotional period & pre-order products) however we can happily exchange for you.

 

RETURNS - FAULTY OR DAMAGED GOODS

 

We take the upmost care to ensure all products are sent to you in perfect condition but should you receive a faulty or damaged item please email us at hello@thecovercollective.com.au within 5 days of receipt of goods and we will happily provide you with a full refund or exchange. All postage for faulty and damaged items will be covered by The Cover Collective. 

Please note that linen is a natural product and variances in the fabric may occur. Colour variations and small fabric imperfections will not deem the product faulty.