Privacy

Welcome to The Cover Collective Website which is operated by ABN 38 514 543 942.

Your access and use of our website constitute your agreement to the terms of use and compliance, conditions and disclaimers contained in this document. At The Cover Collective, we take our customers privacy seriously, and we will only collect and use your personal information as outlined below.

What personal information do we collect?

In order to provide you with services, we may ask for personal information such as your name, gender, date of birth, address, telephone number and email. In respect of online purchases, we also ask for delivery address and payment method details.

It is not necessary to register for an account with us to purchase product(s) from this Website. However, when you place an order we collect personal information such as, but not limited to name, address, telephone number and email in order to deliver product(s) to you.

You do not have to provide us with any personal information in order to browse through this Website but if you purchase from our Website or sign up to receive updates from us this will be required. If you choose not to provide us with your personal information, we will be unable to provide a product or communicate with you on new collections, launches and other news.

It is our policy to strictly adhere to PCI-DSS standards in order to ensure a secure payment card environment and don’t retain your credit card numbers or any other financial information that you use to make an online purchase on this Website.

Why do we collect your personal information?

Our primary purpose in collecting personal information from you is to enable you to purchase products from our online store and allow us to notify you in advance about our new collections, launches, to communicate with you, and to share The Cover Collective news with you. Personal information collected by us will only be used for these purposes.

When and how do we collect your personal information?

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you purchase products, subscribe to our mailing list, request marketing to be sent to you, enter promotions or competitions or provide us with feedback.

Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical data from the following parties:

(a) analytics providers such as Google based globally

(b) advertising networks based globally

When do we disclose your personal information?

Your personal information may be disclosed to others as follows:

• for the purpose it was collected for example to fulfil your online purchase, respond to you when you email us and to run our business; if we sell all or part of our business and the buyer also requires your personal information;
• to enforce our legal rights;
• to prevent fraud;
• to give to others who provide services to us in areas such as technology, data storage, website, postage of goods, operations and customer service or if we are required to do so by law.

We do not use or share personal information other than for the purposes for which you disclosed it to us or other than for the purposes necessary to provide services to you. We may also disclose your information to third parties who provide services to us, including postal agencies, organisations and contractors that assist us with the purposes for which we use your information.

Do we disclose your personal information to organisations overseas?

The Cover Collective will only disclose your personal information to third parties located overseas for order fulfillment purposes if your delivery address is outside Australia. We take reasonable steps to ensure that those overseas recipients treat your personal information in a way that your privacy obligations are not prejudiced however will not be responsible for how that recipient handles your information.

How do we store and protect your personal information?

We will only use your personal data when the law allows us to. We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your information and to protect it from unauthorised access and disclosure including via encryption and locked facilities wholly owned by us. As an Internet user we recommend that you remain prudent and ensure that your keep your personal information secure so that you can protect your privacy. In any event if your personal details change, please let us know by emailing hello@thecovercollective.com.au.

What about Cookies?

Like most websites, we may also collect information about our website usage to improve our Website or service such as when you click on a link from our website or visit a website which displays ads for our products. This information is derived from cookies that basically identify the computer you used to access our Website, the time and date of your visit to this Website; the pages and the documents you have accessed or viewed amongst other things. You should know that we do not use cookies to store your personal or financial information and that you can refuse the use of cookies any time by simply enabling certain settings on your browser. However, if you do this you might not be able to use the full functionality of our Website.

Links to other websites

This Website may from time to time contain links to other websites. Please note that when you click on those links then you would be leaving The Cover Collective website and visiting a third party website over which we have no control. Naturally, we do not take any responsibility of the privacy policy, content, or security of those third party websites.

Links to The Cover Collective's website can also be found on other websites and various social media platforms. Clicking on them will enable you to access our Website. We share links with trusted third parties only, however we do not take any responsibility for a malicious code, security threat, etc. that can arise when you visit our Website through one of those links.

Keeping personal information accurate and up-to-date

We take all reasonable steps to ensure that all personal information we hold is as accurate as possible. You may contact us to correct information you deem is inaccurate or incomplete by emailing hello@thecovercollective.com.au. You may also use these contact details to notify us of any privacy-related complaint you may have.

Opting out

Customers can be removed from our email list by unsubscribing at the bottom of the emails sent to them.

Changes to this policy

We may update our privacy and security policy at our discretion and will advise immediately on this page if this is the case. Any changes that we make will automatically apply to all of your personal information held by us at that time. By using this website you agree to accept any changes made to these policies. This Privacy Policy only addresses the use and disclosure of information we collect from you on this website.

About this Policy

This policy has been issued by The Cover Collective and is effective as at 12 October 2017. Please contact hello@thecovercollective.com.au if you have any queries about this policy.