We will do our best to get back to you within 24 hours, during business hours (Monday to Friday, 9am to 5pm). 
Handling Time
We want to get you your purchase as soon as possible however please allow 24 hours (excluding public holidays) from time of purchase for your order to be dispatched. All orders placed over the weekend will be dispatched within 24 hours of the next business day (excluding public holidays.)
Although we have live inventory updates through our website, technology can let us down. All orders are subject to availability and should you place an order for a product that has gone out of stock we will refund you within 24 hours via PayPal or EFT.
The Cover Collective accepts the following form of payments PayPal, Credit or Debit Card. All transactions are processed through the Shopify secure online payment gateway platform. Payment will be taken at the time of purchase.
Afterpay is fully integrated with our website, all you need to do is choose it as your preferred payment method when checking out. For any Afterpay questions please visit
The Cover Collective is an online business and all prices quoted on The Cover Collective website are in Australian Dollars (AUD). The Cover Collective reserves to the right to change the prices on any product at any time without any written notice.
All pre-orders are charged to you at the time of purchase. The Cover Collective aims to provide delivery of pre-orders within 30 days of the product being available online. Please refer to the individual product for details on the ETA (estimated time of arrival).
When a product becomes available in our warehouse we will email you and let you know prior to it being dispatched. For any pre-orders questions please email us at
Money Back Guarantee
If you are not 100% happy with your purchase we offer a full refund less postage when notified within 10 days of purchase.
For any returns, you must return the product in its original condition, unused and unwashed. Please note that return postage and any other associated costs must be covered by the customer and a tracking number provided to us. The Cover Collective will not be liable for any returned items that are misplaced prior to us receiving them.
Please note that The Cover collective reserves the right to refuse any return if the item is not in a saleable, original condition, unused or unwashed.
Newsletter Subscription
Your personal data is safe with us, and will never be disclosed to any third parties or sold. To unsubscribe please email us at
Wholesale Enquires
We would love to chat with you, email us at
Gift Cards
Gift Cards are available for purchase in denominations of $50, $100, $150 & $200 and will never expire. Please email us at to purchase and for instructions on how to redeem.
We currently do not stock physical gift cards. Gift cards cannot be used in conjunction with Afterpay.
Online Security
When purchasing from The Cover Collective your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us at